Refund policy
At Farah & Co., your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.
Returns
• You may request a return within 7 days of receiving your order.
• To be eligible, items must be:
• Unused and in the same condition as received.
• In the original packaging.
• Proof of purchase (order confirmation email) is required.
Non-Returnable Items
• Personalized or custom-made items.
• Sale or clearance items.
• Opened accessories (e.g., stickers).
Refunds
• Once we receive and inspect your returned item, we will notify you by email or WhatsApp.
• If approved, your refund will be processed to your original payment method within 7–10 business days.
• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.
Exchanges
We currently do not offer direct exchanges. If you’d like a different item, please return your original order and place a new one.
Return Address
For product returns, please send items to:
Return Address:
al yasmeen, Ajman
villa number : 4382
U.A.E
(This return address is different from our registered business address, which is listed in our Contact Information for licensing purposes.)
Contact Us
If you have questions about returns or refunds, please contact us:
📧 support@farahco.store
📱 WhatsApp: +971 566471863